Frequently Asked Questions

Yes. We offer island-wide delivery. The delivery charge is calculated from the postcode entered during checkout and may vary for oversized or unusually heavy orders.

Yes. Select Free Local Pickup during checkout. Please wait until we confirm that your order is ready before visiting the Colombo pickup point.

Cash on Delivery and Direct Bank Transfer are currently available. Secure card payment may be introduced in the future and will be shown at checkout when enabled.

Product availability is shown on the product page. Stock can change quickly, so you may also contact us by WhatsApp before placing an urgent order.

Yes. Use the Order via WhatsApp button on a product page to send the product name, price and link to our team. We will confirm availability and delivery details.

Contact us as soon as possible with your order number. We will help if the order has not already been packed or handed to the delivery provider.

Keep the item and packaging, take clear photos and contact us promptly with your order number. We will review the issue and explain the available replacement, exchange or refund option.

Original delivery charges are generally not refundable unless the return results from an incorrect, damaged or defective item supplied by us. Each request is reviewed individually.

Minor colour differences can occur because of lighting, screens and supplier production batches. Product measurements are approximate unless the listing states otherwise.

Call or WhatsApp +94 77 310 1490, email info@campingmastersl.com, or use the form on our Contact Us page.