We collect and use only the information reasonably needed to operate the store, fulfil orders, support customers, protect the website and meet applicable obligations.
Information we collect
Information may include your name, email address, telephone number, billing and delivery address, account credentials, order details, messages, selected payment method, transaction references and refund information. We also receive basic technical information such as browser type, device information, IP address, cookies and website activity.
How we use information
We use information to create and manage accounts, process orders, confirm stock, arrange delivery or pickup, provide customer support, prevent fraud, maintain website security, keep business records and improve our products and services.
Marketing messages are sent only where permitted. You can ask us to stop promotional messages while continuing to receive essential order and service communications.
Payment information
For Cash on Delivery, we record the selected payment method and the order status. For Direct Bank Transfer, we may process transaction references, deposit confirmations or other information needed to verify payment.
If online card payment is enabled, card details are entered into and processed by the payment provider displayed at checkout. Camping Master SL does not intend to store complete card numbers or security codes on this website. The provider may process information under its own privacy and security terms.
Refund information
When you request or receive a refund, we may process your order number, contact details, reason for the request, photographs, correspondence, payment reference and the bank or payment information reasonably required to complete the refund. We use this information to assess the request, prevent fraud, maintain financial records and issue an approved refund.
Refund information is shared only with staff, banks, payment providers, couriers or professional advisers where reasonably necessary to resolve the request or meet applicable obligations.
Service providers, storage and retention
We may share limited information with hosting, website, email, analytics, payment, accounting, fraud-prevention and delivery providers that help us operate the business. Delivery partners receive the information needed to deliver your order.
Information is retained only for as long as reasonably necessary for orders, support, security, accounting, dispute handling and applicable legal requirements. We use reasonable administrative and technical measures to protect it, but no internet service can guarantee absolute security.
Cookies and external services
Cookies and similar technologies help keep your cart active, remember preferences, understand website use and protect the checkout process. Embedded or linked services, including WhatsApp and future payment providers, may receive information when you choose to use them and operate under their own policies.
Your choices and requests
You may contact us to ask about your personal information, request a correction, raise a concern or request deletion where retention is not required for legitimate operational, financial or legal purposes. We may need to verify your identity before completing a request.
Contact us
For privacy questions or requests, email info@campingmastersl.com, call +94 77 310 1490, or write to Camping Master SL, 07 Temple Road, Maradana, Colombo 10, Sri Lanka.